FEEDBACK & COMPLAINTS
Your voice matters
We want to hear from you
At Supports for Living, we are dedicated to providing high-quality, person-centred support that empowers people to live meaningful and fulfilling lives.
We believe the best way to grow and improve is by listening to the voices of the people we support, their families, advocates, our employees, and the wider community.
Your experience and perspective help us grow, improve, and ensure our supports remain safe, respectful, and empowering for all.
How to Provide Feedback or Make a Complaint
You can share your feedback or raise a concern in the way that feels most comfortable for you:
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Complete our online Feedback and Complaints Form
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Send your feedback or complaint to info@supportsforliving.com.au
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Call 1300 133 550 and ask to speak with a manager
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Speak directly with a team member, request a meeting with a manager, or write to us at:
Supports for Living
Level 2, Suite 10, 36B Market Street, Wollongong NSW 2500
You are welcome to make a complaint anonymously if you prefer.
What happens next?
We take every piece of feedback seriously.
When you share your feedback or make a complaint, you can expect:
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Acknowledgment within five (5) business days
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A fair, transparent, and confidential process
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Aiming for resolution within 28 days (or updates if more time is needed)
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A respectful approach where your privacy and dignity are protected
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If your feedback is a compliment or suggestion, it will be shared with the appropriate manager or team.
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If your feedback is a complaint, we will work with you to understand the issue, take action, and inform you of the outcome.
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You will never be treated differently or unfairly for raising a concern — we see complaints as an opportunity to improve.
Our commitment to continuous improvement
We are committed to creating a culture of openness, accountability, and learning.
Your feedback helps us:
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Improve the quality and safety of our services
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Strengthen our systems, policies, and staff training
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Identify opportunities for service innovation
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Meet and exceed the NDIS Practice Standards
Every piece of feedback helps us deliver better outcomes for the people we support.
If you’re not satisfied
If you are not satisfied with the outcome of your complaint, you may:
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Request a review by another Manager at Supports for Living
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Escalate your complaint to an external organisation at any time
You are always supported in exercising your right to have your concern independently reviewed.
Need extra help?
We understand that making a complaint or giving feedback can feel difficult. We are here to help.
You can:
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Ask a family member, friend, advocate, or interpreter for support
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Visit our Wollongong office to complete your feedback form
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Contact us through the Translating and Interpreting Service (TIS) on 13 14 50
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Access a disability advocacy service find one here
Making a complaint outside Supports for Living
If you prefer to speak with someone outside our organisation, you can contact:
NDIS Quality and Safeguards Commission
Handles complaints about NDIS service providers and the supports they deliver.
1800 035 544
www.ndiscommission.gov.au
NDIA (National Disability Insurance Agency)
For complaints about the NDIA itself.
1800 800 110
feedback@ndis.gov.au
Commonwealth Ombudsman
For complaints about the NDIA or other Commonwealth agencies.
1300 362 072
www.ombudsman.gov.au